Goolge Ad Manager identity verification guide

Verify your identity

You’re required to verify your personal information (identity and address) for your account once your earnings reach the verification threshold. You need to verify your identity to continue to show ads and receive payments from Google Ad Manager. This is to confirm the accuracy of your account information and protect you from fraud.

This is official guide from Google

Note for MCM publishers

You have 45 days from the date we first ask you to verify your identity to submit the required documents in your account. After 45 days, if you haven’t provided the documents or we’re still unable to verify your identity from the documents you have provided, we’ll stop showing ads on your inventory.

How to verify your identity

1. Sign in to Google Ad Manager.
2. Click Payments, and then Verification check.
3. Under “Identity verification,” complete the steps to verify your identity.
   

Verification can take up to 2 days to process. Once approved, your verification status in Ad Manager shows “Completed.”

Submit your documents

Here are some tips to successfully submit your documents:

• Use the same full name in all documents.
• Submit documents that are current and not expired.
• Capture the entire document. The photo should be readable and in focus.
• Keep your image free of reflections and glare.
• Incomplete or obstructed documents or dark or blurry photos won’t be accepted.
• Uploading documents or photos other than your ID may result in account suspension.

Document requirements for individual accounts

Your ID document must be a government-issued ID, such as a passport, national or state ID, driving license, or residence permit (not an exhaustive list).

Document requirements for business accounts

• Proof of organization document
• Valid government-issued photo ID from an authorized representative

Your proof of organization document must:

• allow Google to confirm the current existence of the organization; expired documents or documents suggesting the organization does not exist or no longer exists can’t be accepted.
• be issued by an issuing authority, such as a federal/state/municipal government, public institution (tax authority, securities and exchange commission, and so forth), chamber of commerce, business registry, and so on. This does not include utility bills, bank statements, insurance statements, or rental agreements.

If Google can’t verify your identity

Sometimes we’re unable to verify your identity from the documents you provide, such as if they’re blurry or unreadable. We’ll let you know if this happens and invite you to resubmit.

To prevent abuse, we allow a limited number of verification attempts. If you’ve reached your limit of attempts, please contact Google.

Google can’t remove the payment hold on your account until they’ve verified your identity.

Why your ID wasn’t accepted and how to fix the issue

The name on the document doesn’t match the name on your profile

Check that the name in your account is written correctly. If there’s a mistake, make sure you change the name in your account before you resubmit your ID.

The document shows that you are under 18

You must be at least 18 years of age to use Google Ad Manager. 

The country of the document doesn’t match the country on your profile

We can only verify IDs that match the country in your payments profile. If you have a valid ID that matches your account name, but was issued in a different country to the country in your payments profile, please contact us.

The document submitted was invalid

Submit a valid document issued by a government institution. We accept passports, drivers’ licenses, or national identity cards.

The type of document submitted is not supported

Submit one of the following documents that our system will accept: passport, driver’s license or national identity card.

Your business information couldn’t be verified

Check that the business name in your account matches the name in your official registration documents. If there’s a mistake, make sure you change the business name in your account before you resubmit your ID.

Your business address couldn’t be verified

Check that the business address in your account matches the address in your official registration documents. If there’s a mistake, make sure you change the address in your account before you resubmit your ID.

There were visibility issues with your documents

Your image should be readable, in focus, and free from reflections and glare. Please correct the following issues:

• Part of the document was not visible: Make sure you capture the entire document.
• The document was poorly lit and not readable: Take a new photo of your document.
• There was reflection or glare on the document: Take a new photo of your document. 
• The photo of the document was blurry: Take a new photo of your document. Make sure you capture the entire document.
• The photo of the document was too small: Take a new photo of your document. Your image must be large enough for us to clearly read your name and address. 

The document was expired or not current

Submit a different government-issued document with a valid expiry date. We accept passports, drivers’ licenses, or national identity cards.

The document couldn’t be verified

Submit a valid government-issued document. Note that uploading documents or photos other than your ID may result in account suspension.

Changing your payments profile name after you complete identity verification

After you’ve successfully verified your identity, you won’t be able to change your name in your payments profile. If you have a valid reason to change your name, please contact Google.